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Frequently Asked Questions
Found your dream villa? Great! Simply fill out our booking form, select your preferred property, and submit your request. We will then check availability and confirm your reservation with the property owner. Once your booking is approved, you’ll receive a confirmation email along with your personalized travel itinerary. Now it’s time to book your flights and start counting down to your unforgettable stay!
To confirm your booking, we require a 50% deposit, which must be paid within three days of making your reservation. The remaining balance is due six weeks before your arrival, with a final payment request sent eight weeks prior to your check-in date.
Additionally, a damage deposit will be requested two weeks before arrival and must be received one week prior to your stay.
For last-minute bookings made within six weeks of arrival, full payment (100%) is required at the time of booking.
Yes, we can place a 48-hour hold on the property for you. This allows you time to finalize your decision without the risk of another booking being made. After 48 hours, the hold will expire unless the booking is confirmed. Let us know if you would like to proceed!
For privacy and security reasons, we use alternative names for our villas. This ensures the confidentiality of the property and its owner, as well as the privacy of our guests during their stay.
Two weeks before your arrival, you will receive a detailed arrival procedure, including the exact location and addressof your villa.
No, we do not arrange flights. However, we are happy to assist you with recommendations on the best airlines and travel routes to your destination.
Early check-in and late check-out are subject to availability. If you require this service, please let us know in advance, and we will do our best to accommodate your request. Additional charges may apply.
Yes, we can arrange a baby cot and/or high chair for your stay. Please inform us at the time of booking so we can ensure everything is ready upon your arrival.
Yes, we can assist you in renting a car through our trusted partners. Whether you need a compact car or a luxury vehicle, we can arrange the best option for your stay. Let us know your preferences, and we will provide you with the details. You can also immediately book trough our website at Rent Car
Yes, we offer boat rental services, from small private boats to luxury yachts. Whether you want to explore hidden beaches or enjoy a sunset cruise, we can arrange the perfect experience. Contact us for more details.
For privacy and security reasons, we do not display the exact locations of our villas on the website. This protects both the owners and guests. However, we provide general information about the area where the villa is located.
You will receive the exact location and arrival details of your villa two weeks before your check-in date, along with the arrival procedure.
The full payment is due six weeks before your arrival. We will send you a payment request eight weeks before your check-in.
Yes, all our villas have Wi-Fi. Please note that in some remote areas, the speed may vary.
No, towels and bed linens are provided in all our villas. If you need extra towels, please let us know in advance.
Before your arrival, you will receive a detailed check-in procedure. The host will meet you at the property to hand over the keys and provide an introduction and tour of the villa.
Yes, a security deposit is required. You will receive the deposit payment request two weeks before arrival, and it must be paid one week before check-in. The deposit will be refunded after your stay, provided no damages occur.
To cancel your booking, please contact us as soon as possible. Cancellation fees may apply depending on how close the cancellation is to the check-in date.
Yes, depending on availability, we may offer you the possibility to reschedule your stay or transfer the booking to someone else. Please contact us to discuss your options.
The minimum booking age is 21 years old. At least one guest in the party must meet this age requirement.
You can book a villa up to 24 hours before arrival, subject to availability. However, we recommend booking in advance to ensure the best selection. With an last-minute booking you have to pay 100% upon arrival.
For last-minute bookings made within six weeks of arrival, full payment (100%) is required immediately to confirm the reservation.
Pets are not allowed in all villas. Some properties may allow pets on request. Please contact us to check availability.
Yes, we have some villas that are suitable for guests with reduced mobility. Please let us know your requirements, and we will help you find the best option.
Your booking is confirmed once we have received the initial deposit payment and you have received a booking confirmation from us.
Yes, we offer family-friendly villas that are perfect for children. Many of our properties feature fenced pools, play areas, and baby facilities to ensure a safe and enjoyable stay. Trough our partner we also rent out children facilities.Â
In some cases, a deposit will be charged prior to your arrival at the hotel. Guarantee policies vary by hotel. If the hotel where you are staying requires a credit card deposit, your credit card will be charged as soon as the hotel can process it.
Yes, a credit card is required in order to guarantee reservations made online.
You can convert World of Hyatt program points into partner loyalty points/miles with participating partners.
A credit card is required for all reservations made via example.com. For your protection, the reservation processing is handled on a secured server that encrypts your credit card information.